F.A.Q.

 
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Where are these cabinets made?

All of our cabs are built in the USA.

Our Custom and Reclaimed cabinets are hand-built from start to finish in Southeastern Pennsylvania out of a small shop, typically by one or two people using table saws and hand tools. 

Our Production Series is built in Ohio by a team of expert cabinet builders who have decades of experience and build for some of the biggest names in instrument amplification. Using our designs, they CNC the materials for a precise fit and deliver a rock-solid enclosure. Plus, they're super nice people. 

Can you make your cabs match the look of my amp?

Yes we can! A big part of what we do is to help you customize your rig so it not only sounds great but looks great too. Our custom shop is here to help you out. 

Contact us at customshop@gravityenclosures.com

 

Do you offer refinishing services for my amp/cab?

Yes we do. If you love your current rig but think it could use a facelift, we can help. Just contact our custom shop for a quote and let us know exactly what you want. 

Contact us at customshop@gravityenclosures.com

*Sidenote: We DO NOT offer amplifier service for any electronic components*

 

   Return Policy

Custom Items:

Due to the nature of any custom items we make, they are only returnable due to major defects within 24 hours after delivery and are subject to a restocking fee of 15%.

Production Items:

You can return a production series cab or accessory within 1 week after delivery, for a full refund minus any shipping costs. The product must be shipped back in the original packaging, and the customer is responsible for the return shipping cost. *If you are pre-ordering a production series item and need to cancel your pre-order, a $200 cancellation fee will be deducted from your refund amount if canceled after 30 days of the pre-order placement.* 

To process a return, please contact info@gravityenclosures.com for a return authorization label. 

Do you make cases for your cabinets?

We don't currently offer road cases for our cabinets, but our friends at Circle Three Designs do a mighty fine job. We have personally used their cases for amps, combos and cabs. They've built for the likes of Arcade Fire, Interpol and most recently, Jay-Z. If you want it, they'll build it.

Check them out at:   www.circlethreedesigns.com

 

      Warranty

We offer a 1 year non-transferable warranty from the date of purchase of your Gravity Enclosures item. If a part fails due to factory error, we will send out a replacement part or if you live close enough you can swing by and we'll fix the problem on the spot. The following items are not considered factory errors and will not be covered unless reported immediately upon receiving: tears/rips in tolex material or torn/ripped/stretched grill cloth, blown speakers, discoloration, routine maintenance, damage due to customization or modification of the items, damage caused by temperature & humidity fluctuations, and normal wear and tear on hardware.